What information do we collect and how do we use it?
TribalVault.com collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. TribalVault.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order - such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. TribalVault.com recognizes that it must maintain and use customer information responsibly.
To serve you better, we may combine information you give us online, in our stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information we are better able to communicate with you about our products, special events and promotional purposes and to personalize your shopping experience.
No One Likes Spam!
Tribal Vault will not rent or sell your e-mail address for any reason. Tribal Vault does share information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer these promotions as well as other companies whose promotions we think will interest you. If you do not want your name and address shared with other organizations or you no longer wish to receive Tribal Vault newsletters, please contact us at +1 (626) 600-2506 . You may also contact us via email (please include your exact name and mailing address as shown on your catalog) at email@example.com.
You can always update or delete your personal information on our web site. Simply log into your account on our site, and you'll be able to edit or change your information. If at any time you would like us to delete any of your personal information on file, just click here to e-mail TribalVault.com customer service or call us at +1 (626) 600-2506 . Please be sure to include your e-mail address, full name and password.
We may also work with select partners to distribute web advertisements based on your internet browsing patterns. These advertising companies collect anonymous information about your visits to our web site through the use of a cookie. This technology allows them to develop our advertising so that it directly relates to offers that may be of interest to you. If, however, you’d prefer not to receive relevant banner advertisements, you may opt out at any time by clicking here: http://www.networkadvertising.org/managing/opt_out.asp. If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.
We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.
When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On TribalVault.com, we employ 256-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.
How to contact us
Please address any questions or our practices concerning Personal Information by:
Writing to: Tribal Vault
Attention: Privacy Officer
PO Box 5403
Sherman Oaks, CA 91413